About Westbourne
Offering a unique combination of technical, scientific, regulatory, and business expertise.
Who we are
Westbourne was established by current CEO, John O’Sullivan, over 30 years ago. Our team includes a diverse range of highly-skilled technical engineers and scientists with a deep understanding of the regulations that apply to your industry. Our employees are passionate about partnering with you to design, implement, and support custom solutions that enhance patient safety, improve quality, increase productivity, and reduce costs.
What we do
Our unique combination of technical, scientific, regulatory, and business expertise provides us with the capability to implement innovative and resilient solutions for our pharmaceutical industry clients. With a focus on industry best practices and GXP compliance, our engineers and scientists deliver a broad spectrum of services from design and process re-engineering to implementation and validation. The solutions we specialise in include Pharmaceutical Digital Transformation, Pharma Lab and Manufacturing, On-Site ICT, Validation, and Global Service Desk.
Who we work with
Westbourne is a trusted outsourcing partner for organisations of every size from new start-ups to the world’s leading manufacturers in the pharmaceutical industry. Typically, we provide remote IT Global Service Desk (GSD) solutions to clients with employees requiring IT support throughout the world. In some cases, GSD services are complemented by on-site ICT support. In general, our laboratory and manufacturing services are delivered in client factories in Ireland, the USA, Japan, and the UK.
How we work with our clients
At Westbourne, we are proud of our client-centric approach. Central to this is an openness to embrace whatever engagement model is favoured by our clients. We are happy to engage on multi-year programmes or short-term projects.
For example, we can complement your internal resources with a specialised talent pool based on a staff augmentation model. We can also operate within a professional services contract or in a managed services engagement model where we take responsibility for delivering an end-to-end solution in full compliance with your Service Level Agreement (SLA).
Wherever you are
Westbourne is a truly global organisation. With strategically-located operation centres in Cork, Ireland, and Auckland, New Zealand, we offer follow-the-sun service capabilities. We also have employees based in the USA, Japan, and the UK, giving us the infrastructure to locate our resources at short notice where they are needed.
Common Client Challenges
Examples of the challenges that we help our clients overcome include:
- Maintaining the integrity of technical infrastructure while transitioning toward Industry 5.0
- Implementing digitalisation solutions while ensuring GMP and regulatory compliance
- Ensuring uptime while staying within budget
- Finding qualified talent that meet end-to-end skillset requirements
- Training teams effectively to ensure proficiency in HPLC and UPLC environments
- Scaling customer service efforts while maintaining quality and SLA fulfilment
Client Success Snapshots
Top 20 global biopharma company consolidates its CSV (computer system validation) and e-system processes:
- Onsite and remote resources helped drive the convergence of IT and OT (operational technology)
- Up to seven strategic resources supplied over an 18-month period
A decade-long partnership with a top 5 global biopharma company:
- 20+ resources located across multiple departments and two continents
- Mid-level position filled with development talent
- Transformation from global service desk to laboratory information system capabilities
Top 10 global F&B company achieves 99.9% service desk SLA fulfilment for five straight quarters:
- Onsite and remote resources drive IT-OT convergence
Indigenous Irish biopharma company launches growth period with senior validation support:
- Successful implementation of CSV policy framework
- Full-scale upgrade and integration of Chromatography Data System software
- Development and deployment of Quality Agreements and SLAs for vendor relations
Why our clients want to work with us
We strive to build trust with our clients in every business relationship. Our teams are focused on demonstrating the highest levels of integrity and competence in all the actions we take and in the results we deliver. In designing solutions, we align with the vision of our clients and their unique culture to facilitate the achievement of critical objectives.