Tailored Solutions Where
Technology and Science
Come Together
Get the technology or scientific support your business needs with our unique expertise and service offering. From Global Service Desk solutions suitable for any industry to highly specialised scientific, validation, and quality solutions for the pharmaceutical industry, you can rely on Westbourne.
Pharma Digital Transformation
Digital transformation solutions tailored for pharmaceutical companies that enhance process efficiency, make better use of data, optimise compliance, increase operational agility, improve productivity, and reduce risks.
Pharma Lab and Manufacturing
Supporting your pharmaceutical laboratory and manufacturing operations with our unique blend of IT, operational technology, and scientific expertise. Modernise operations, optimise resource utilisation, and ensure a do-it-right-first-time approach.
On-Site ICT
Helping your IT function to operate more effectively while improving the user experience and enabling users to operate more productively. We'll maximise uptime with a proactive approach focused on continuous improvement.
Validation
Maintain compliance, improve compliance processes, reduce regulatory risks, and enhance the skills of your team with our validation solutions. Our expertise includes CSV, CSA, equipment validation, and process validation.
Global Service Desk
24/7 technical support with tailored solutions that maximise uptime and alleviate pressures on your technical resources. Our qualified engineers will improve user experience throughout your organisation while optimising your technology infrastructure.
30+
Years of Client Engagement
The Skills and Expertise You Need
From technology skills to scientific skills to resources with a blend of both, we can provide the specific support your organisation needs with our unique service offering.
Optimising Today, Modernising for Tomorrow
Whether you need technical or validation support today or the implementation of a digital transformation project to modernise for the future, we can help.
Focus on Skills
We don’t cut corners when it comes to skills. All our staff are engineering or scientifically qualified and we continuously upskill and cross-skill our resources.
From our clients
★★★★★
Westbourne IT’s service desk team is high quality, results oriented, and very personable. They are a hit with all of my users, and are wonderful to work with, going out of their way to be a member of our team and a part of our success.
Case Studies
Find out about our capabilities, experience, how we work, and the results we deliver for our clients.
Implementing a CSV Policy
Our client is a leading pharmaceutical company with facilities in the US and Ireland. The project involved developing and implementing a formalised and consistent CSV policy.
Bridging the IT/OT Gap
Modernisation strategies in pharmaceutical companies require a convergence of company-wide IT infrastructure and operational technologies (OT). Read how we achieved greater IT/OT convergence in our case study.
Latest Insights
How to Measure the Real Impact of Your Global Service Desk Solution
How do you measure the success of a global service desk solution? Is it through the successful implementation of a new technology to manage support tickets? Is success achieved by your solution provider fulfilling its SLA (service level agreement) obligations? Can you...
Global Service Desk Solutions – Supporting Your Pharmaceutical Facility
Pharmaceutical companies of all sizes and in all locations need skilled, proactive, and scalable technical support...
Case Study: Implementing a Computer System Validation Policy for a Pharmaceutical Company
Implementing a robust Computer System Validation (CSV) policy is crucial for ensuring compliance in pharmaceutical...
Putting the “Global” Into Global Service Desks for the Pharmaceutical Industry
There are a number of factors to consider when choosing a global service desk solution. You need expert IT and...
Q&A On Digital Transformation in the Pharma Lab – Where to Start and How to Navigate the Pitfalls
Later this month, Westbourne IT Head of Sales and Marketing, Dennis Blanck, will be speaking at the Pharma &...