Elite Technical Support

200 engineers, operating on and off site, native speakers in 10+ languages, ITIL accredited

SERVICES

What We Do

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24/7/365 remote support for all your business needs. With offices based in several countries, we can provide technical assistance in all of the top 10 european languages.

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Westbourne provides onsite technical support for all your lab applications ranging from LIMS to CDS. We also offer a remote service for those wanted to safe on deskspace.

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Westbourne supports companies for short term projects, ranging from lab based CDS upgrades to Windows 10 IT upgrades. We will provide onsite staff from 3-12 months to support you through your project.

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WESTBOURNEIT

Our Work

Old World to New World Journey for Leading Pharma Company

Since outsourcing 10 years ago our client is demanding more for less from its Service Partners. Demanding cost efficiency gains through vendor rationalisation, global process standardisation and innovation…

Reducing downtime in the Food and Beverage sector

For our client, a world leader in the food and beverage manufacturing sector, the maximisation of operational uptime is a top priority. Westbourne is responsible for the delivery of all the IT support…

Consistent overachievement of KPI and SLA targets

99.4% achievement of all KPI’s over the last 6 months.

 

 

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