Solutions
We have the expertise, experience, and know-how
From day-to-day technical support and ticket resolution to complex validation requirements in pharmaceutical laboratories to strategic digital transformation projects, we have the expertise, experience, and know-how to deliver on your requirements. Our solutions are summarized below with more detail available on the Learn More links.
All our services are fully tailored, so we’ll work with you to understand your requirements, provide advice, and develop a solution that brings maximum benefits to your business today and in the future.
Pharma Digital Transformation
Digital transformation solutions tailored for pharmaceutical companies that enhance process efficiency, make better use of data, optimize compliance, increase operational agility, improve productivity, and reduce risks.
Pharma Lab and Manufacturing
Supporting your pharmaceutical laboratory and manufacturing operations with our unique blend of IT, operational technology, and scientific expertise. Modernize operations, optimize resource utilization, and ensure a do-it-right-first-time approach.
On-Site ICT
Helping your IT function to operate more effectively while improving the user experience and enabling users to operate more productively. We'll maximize uptime with a proactive approach focused on continuous improvement.
Validation
Maintain compliance, improve compliance processes, reduce regulatory risks, and enhance the skills of your team with our validation solutions. Our expertise includes CSV, CSA, equipment validation, and process validation.
Global Service Desk
24/7 technical support with tailored solutions that maximize uptime and alleviate pressures on your technical resources. Our qualified engineers will improve user experience throughout your organization while optimizing your technology infrastructure.
ValGenesis Product Suite & Integration Support
Accelerate digital transformation with the ValGenesis suite of validation and process lifecycle management products. Westbourne is an approved ValGenesis partner.
From our clients
★★★★★
Westbourne IT’s service desk team is high quality, results oriented, and very personable. They are a hit with all of my users, and are wonderful to work with, going out of their way to be a member of our team and a part of our success.
Discuss Your Requirements
Case Studies
Find out about our capabilities, experience, how we work, and the results we deliver for our clients.
Implementing a CSV Policy
Our client is a leading pharmaceutical company with facilities in the US and Ireland. The project involved developing and implementing a formalised and consistent CSV policy.
Bridging the IT/OT Gap
Modernisation strategies in pharmaceutical companies require a convergence of company-wide IT infrastructure and operational technologies (OT). Read how we achieved greater IT/OT convergence in our case study.
Latest Insights
From CSV to CSA: A Complete Guide to Risk-Based Validation for Pharmaceutical and Laboratory Systems
CSA (Computer Software Assurance) is now FDA policy, so it now represents the risk-based methodology through which CSV (Computer System Validation) obligations must be met. This makes CSA a live compliance matter, especially if you are involved in or planning a...
Assessing and Controlling the Risks of AI in Pharmaceutical Operations
There is a lot of hype and hyperbole around AI, including the potential of AI in the pharmaceutical industry. However,...
In-House vs Outsourced On-Site IT Support – the Pros and Cons
The scenario is a familiar one in businesses across all industries and sectors, including highly regulated industries...
The Benefits of Pharmaceutical Digital Transformation
Digital transformation in the pharmaceutical industry involves integrating laboratory and manufacturing systems,...
PODCAST: The Importance of Roadmaps to Digital Transformation Success in the Pharmaceutical Industry
​In this episode of the Westbourne podcast, David Tucker, IT Program Manager at Westbourne, explains the critical role...