Managed Services
Specialist resources and skills for the pharmaceutical industry
Technical, engineering, and scientific managed services solutions that will augment your existing resources across pharmaceutical laboratory and manufacturing operations.
Managed Services for the Pharmaceutical Industry
Whether you need validation engineering expertise, a chemist for your pharmaceutical laboratory, a QA (quality assurance) specialist, a network engineer, or a cybersecurity expert, we can help at Westbourne.
We have evolved our managed service offering to meet the changing needs of the pharmaceutical industry. This means we offer traditional managed IT services where we can monitor, operate, and optimise your IT infrastructure (read more about traditional managed IT services below).
However, we also have unique experience providing managed services covering scientific and operational technology (OT) disciplines.
Solutions Tailored to Real-World Requirements
Our skilled team is highly adaptable and can be utilised wherever you need it most – IT infrastructure, manufacturing floor, laboratory, or all three.
From providing you with process chemist resources to PC engineers to lab equipment engineers to lab informatics specialists, we can support the demanding needs of your operations today as well as helping you modernise and optimise for the future.
Pharmaceutical Industry Managed Services Explained
The pharmaceutical industry is changing with the growing adoption of new technologies alongside an evolution in areas such as regulatory compliance and quality control. These changes are altering the skills that are required to achieve day-to-day KPIs and continue on a modernisation trajectory.
At Westbourne, we understand there is an increasing blurring of the line between technical and scientific requirements. Pharmaceutical operations, especially laboratories, require resources with technical skills in IT and (in some situations) OT, in addition to scientific skills.
Furthermore, for an increasing number of roles, skills are required across a range of disciplines (scientific, IT, and OT skills) in order to operate efficiently and at the highest level.
This unique area of Managed Services is where Westbourne can make the most effective contribution to your operations.
Pharmaceutical Industry Managed Services Expertise
- Expert scientific support in areas such as process chemistry, analytical chemistry, research chemistry, and more.
- QA support, from consultancy and process improvement to day-to-day tasks and workflows.
- Lab sustain solutions where we look after all of your IT and laboratory equipment so your chemists can get on with their jobs. Our engineers responsible for delivering lab sustain solutions all have scientific skills to ensure competency operating in a laboratory environment*.
- Lab informatics where we can help you utilise different technologies, including laboratory information management systems (LIMS), and ways of working to optimise how you use data and how your laboratory operates. Our lab informatics solutions can help you transform manufacturing operations, drive laboratory efficiency savings, accelerate research, improve compliance, and more.
- Solutions for your manufacturing operations, from managing and maintaining PCs and other IT equipment to enhancing cybersecurity to helping you bridge the gap between IT and OT.
* We have a Pharma Lab Apprenticeship initiative at Westbourne where we upskill our technical resources in areas that are often under-resourced in the pharmaceutical industry. Examples include validation and QA engineering, as well as scientific roles.
Get Technical / Scientific Support
Traditional Managed IT Services
In addition to pharmaceutical industry-focused managed services, we also offer traditional managed IT services covering your IT infrastructure. We bring operational expertise to companies where there is a growing need for greater integration between operational technologies and enterprise-level IT.
At Westbourne, we adopt a solution lifecycle approach to the delivery of Managed IT Services. In practice, this means our relationship with you will evolve over time as your technical capabilities and IT infrastructure mature.
Our solution lifecycle approach also makes it easier to identify an entry point into Managed IT Services with a clear understanding of your continuous improvement journey.
Continuous Improvement
To achieve continuous improvement in your organisation, we utilise the ITIL Continual Service Improvement model based on stages, reviews, evaluations, planning, and implementation.
Our Umbrella of Managed Services highlights the main stages of our Managed IT Services solution lifecycle.
Monitor
- Monitor IT performance, including applications, systems, and endpoints.
- Identify performance problems and potential issues that could become problems.
- Identify and report optimisation opportunities.
- Distilling data into valuable reports for enhanced oversight and improved decision-making.
Operate
- Minimise downtime through proactive monitoring and efficient incident resolution.
- Perform system maintenance processes, including updates and upgrades.
- Assess, plan, and act upon change requests.
- Manage planned and unplanned technology-related incidents and events.
Optimise
- Review and assess current technologies, processes, and ways of working.
- Identify improvement opportunities in areas ranging from process automation to technology costs to data integration.
- Planning and implementing optimisation projects.
- Assisting with change management.
Transform
- Transformational project consultancy and strategy advice.
- Project planning and management.
- Vendor assessments, recommendations, selection, liaison, and management.
- Project implementation including development, configuration, installation, commissioning, validation, staff training, and post-implementation support.
Managed XaaS/Cloud
- Transitioning your organisation to operating technology on an everything-as-a-service model.
- Includes SaaS (software as a service), IaaS (infrastructure as a service), DaaS (desktop as a service), and PaaS (platform as a service).
- Consultancy, strategy development, project planning, implementation, and post-implementation support.
Managed Services FAQs
What is unique about your solutions?
At Westbourne, we recognise the crossover that increasingly exists between technical and scientific roles in pharmaceutical organisations. Scientific staff need growing technical skills while the best support can only be delivered when technical staff also have scientific experience and capabilities.
On the operational side of the equation, bridging the gap between IT and operational technologies is a pressing priority.
This crossover between technical (both IT and operational technologies) and scientific skills is our unique area of expertise at Westbourne.
How do you ensure staff providing managed services have the required skills?
Training has always been important to us at Westbourne, and we regularly train our technical resources to enhance their capabilities, adapt to new ways of working, and follow industry best practices.
We also identified a growing need in the pharmaceutical industry for staff with both scientific and technical skills, whether that is scientific staff with technical skills or technical staff with scientific skills. As a result, we established a Pharma Lab Apprenticeship initiative to enhance the scientific skills of our team, complementing our technical training initiatives.
Furthermore, we continue to expand our scientific and operational technology capabilities through recruitment.
We are not in the pharmaceutical industry. Can you help with our managed services requirements?
Absolutely. While we offer unique solutions to pharmaceutical organisations, our managed services solutions can be adapted to meet your specific requirements. We have experience working with companies across a broad range of industries, and our quality standards are second to none.
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