On-Site ICT
Increase uptime, optimise costs, and improve user experience
For tasks, issues, and requirements that cannot be handled remotely, our on-site ICT services are the solution. Tailoring the solution to your specific requirements, we’ll assign experienced engineers to augment your existing team for specialist projects, short-term requirements, or long-term support.
The Reassurance of an On-Site ICT Engineer
There are some IT tasks that simply can’t be done over the phone, through emails, or even through the remote access of devices. This could be anything from resolving a technical issue to supporting service, maintenance, or improvement projects.
In these situations, your remote technical resources as well as non-technical staff must spend longer than necessary to get a resolution. And achieving a resolution can be more difficult with a remote-only response team.
It is also not always possible or recommended for a range of operational, organisational, logistical, or budgetary reasons to recruit additional in-house technical resources.
This is where our on-site ICT solutions are the answer. You get the technical resources and capabilities you need while retaining full flexibility, oversight, and control.
Strategy and Planning
The starting point for most engagements is identifying how you can extract maximum operational and strategic benefit from your IT spend. Through expert analysis, comprehensive IT health checks, and results-based consultancy, we’ll help you get a better understanding of where you are today, where you should be aiming to get to in the future, and the roadblocks and challenges that are in the way. From there we can develop a solution that is fully aligned with your business goals.
Start the process of resolving on-site technical resource availability by contacting us today to arrange a consultation.
Book a Consultation
Local IT Solutions for Local IT Problems
Our on-site IT engineers will become enablers in your organisation:.
- They will enable your IT function to operate more efficiently and effectively.
- They will enable users to work more productively with IT systems and equipment that work.
- They enable management to get a better understanding of IT performance at the facility for executive decision-making
Benefits of On-Site ICT
- Ensure the IT function in your business is lean, agile, and efficient.
- Maximise productivity with minimised downtime.
- Proactive and reactive approach, with fast resolution of issues running in parallel with continuous improvement and ongoing maintenance.
- Access highly trained and experienced engineers who understand what they are doing and can think outside the box.
Key Features of Our On-Site ICT Service
Skilled Engineers
The resources we will allocate to your facility will be skilled engineers who have direct experience that meets your requirements. Our expertise includes:
- Infrastructure and networks
- Microsoft solutions, including Microsoft Azure and Windows 365
- Cybersecurity
- Cloud services
We will organise specialised training if it is required, with the aim of ensuring engineers sourced to your facility can provide support from day one.
As the relationship continues, our engineer/s will develop a deeper understanding of your IT systems, business operations, and processes. This will enable them to provide even more customised levels of support.
Proven Systems and Robust Processes
Our proven systems and robust processes ensure you receive the highest standards of service. This includes excellent communication with regular management check-ins. Westbourne management also stays in close contact with our on-site engineers to ensure they receive all the support and guidance they need.
We follow industry best practice standards, including in our specialist areas of general IT and pharmaceutical IT. We operate to ISO accredited standards, plus we have GMP-certified staff with GAMP5 and 21 CFR Part 11 experience working with customers in the pharmaceutical industry. Our service model is also ITIL-aligned to reduce risks and costs in your organisation while optimising service quality, resource utilisation, oversight, and continuous improvement.
Fully Bespoke On-Site ICT Solutions
We will develop an on-site ICT solution based on your requirements. This includes:
- The number of resources you need at the facility
- The length of time support is needed
- The type of support that is needed
- Any specific or specialised skills and/or qualifications that are required
Global Company Providing a Local Service
We take pride at Westbourne in providing a professional, local, and personalised service with our on-site ICT solutions. Our staff will become an extension of your team and will work enthusiastically to deliver on your objectives. While our services are local and personalised, our company is worldwide with a diverse range of skills and capabilities, including multilingual capabilities.
This provides an additional layer of support where our management and remote engineers can further enhance the standard of service you receive.
How We Can Support Your Operations
- Resolving incidents
- Service and maintenance
- Project and continuous improvement support
- Desk-side support
- Telephony
- Visual device support
On-Site ICT Consultation
Qualified and experienced engineers can be placed in your facility quickly, solving both your immediate and upcoming technical resource challenges.
To learn more and to discuss your requirements with a member of our team, please get in touch.
On-Site ICT FAQs
How can we get maximum value from on-site IT support?
The starting point for most engagements is to conduct an IT health check and get an understanding of both your immediate requirements and future plans. From there we can provide you with recommendations and a fully tailored solution that ensures your business and staff (both office and operational employees) have the support they need.
How does management oversight work when engineers are assigned to our facility?
We have well-established processes and experienced managers who work closely with our engineers placed at clients sites. The engineers allocated to your facility will remain in constant communication with your team. They will also provide reports with information on IT system performance in addition to updates on regular tasks, ongoing projects, and new recommendations.
What sets Westbourne apart from the competition?
We strive to deliver the highest standards of service quality with a focus on the requirements of your business and a commitment to continuous improvement. There are two other areas that set us apart. The first is the fact our solutions are delivered by experienced and qualified engineers. The second is our expertise providing on-site ICT solutions to pharmaceutical industry customers.
Pharmaceutical Digital Transformation
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Pharma Lab and Manufacturing
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On-Site ICT
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Validation
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Global Service Desk
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