Professional Services
Expert IT services including consultancy, cybersecurity, cloud migrations, and more
From consultancy and IT strategy development to hands-on installations, maintenance, and configuration, we’ll make sure your IT and technical infrastructure delivers the level of performance your business needs.
Support and Expertise When You Need It
Get the support and expertise you need with our extensive range of IT and technical capabilities at Westbourne. Whether you have an immediate technical or IT challenge, a project you want to implement, or an ongoing support requirement, we will tailor a solution that delivers on your technical and business objectives.
We offer global service desk and managed IT service solutions, but our capabilities also extend to ad hoc services and solutions that aren’t directly within a global service desk or managed IT service umbrella.
Customised IT Services
IT Consultancy
- IT infrastructure assessments
- Lifecycle management strategies
- Access controls assessment and optimisation
- Licencing consolidation
- IT roadmap development
- Technology strategy development
Cybersecurity
- Cybersecurity audits
- Cybersecurity penetration testing
- Firewall optimisation
- Network security
- VPNs (virtual private networks)
- Email security
- Antivirus
- Endpoint security (printers, smartphones, IoT devices, etc)
- Staff training
- SOC (Security Operations Centre) development and implementation
IT Solutions
- Microsoft 365
- Windows OS migrations
- AI (artificial intelligence) solutions
- Microsoft Power Platform (Power Apps, Automation, and BI)
- Email configuration and support
- Hosted telephony and video conferencing
- Compliance support
- Remote technical support, troubleshooting, and support ticket resolution
- System monitoring and reporting
- Training
IT Infrastructure
- Asset tracking
- Performance monitoring
- Hardware refresh solutions
- Capital investment cost optimisation
- Device-per-user target optimisation
- VDI/physical device split optimisation
- Network services
- Server management
- Data storage solutions
- Hardware provisioning
- Security updates
Cloud Migrations
- VDI (virtual desktop infrastructure) and DaaS (desktop as a service) migrations
- Microsoft Azure and other cloud platform solutions
Application Management
- Application licensing consolidation and vendor negotiation
- Vendor vetting
- Application configuration and optimisation
- Application deployment and access configuration
- SaaS (software as a service) solutions
- Update management
Backup and Disaster Recovery
- Infrastructure and data backups
- Stress testing recovery procedures
- Disaster recovery planning
Book a Consultation
Professional IT Services FAQs
We need support but can't fully define our requirements. Can you help?
This is quite a common situation and one where we have extensive experience with at Westbourne. Our approach is to spend time getting an understanding of critical areas such as your current technology stack, the views of users, and your business priorities and objectives. From there we can make recommendations on the next steps.
We strive to deliver the maximum benefit in as short a time as possible, whether you need ongoing IT services and technical support or are planning a specific project.
How can we optimise our IT costs, reducing them where possible?
There are a number of areas we will look at to ensure your IT spend is as optimised as possible. This includes assessing licences and subscriptions you are currently paying for and negotiating with vendors wherever possible. We'll also look to implement technology solutions that will automate expensive manual processes, as well as developing strategies that take into account your needs tomorrow in addition to today.
What level of support can you provide on major projects?
We can tailor the level of support we provide according to your requirements. This can include anything from support in specific areas working alongside your team to managing the entire project from planning to delivery to post-implementation support.
Pharmaceutical Digital Transformation
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Pharma Lab and Manufacturing
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On-Site ICT
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Validation
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Global Service Desk
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