Insights

The scenario is a familiar one in businesses across all industries and sectors, including highly regulated industries – you need an IT resource, whether it’s for a specific project, to cover a short-term need, or for a long-term requirement. What are your options?...

Laboratory operations in life sciences sector companies require support from specialist vendors at various times and for various reasons. You might need medium-to-long-term scalable and flexible support to augment your existing team, for example, or you might need...

​In this episode of the Westbourne podcast, David Tucker, IT Program Manager at Westbourne, explains the critical role of roadmaps in achieving digital transformation success. The focus of the conversation is the use of digital transformation roadmaps in the...

The role of AI (artificial intelligence) as an emerging field of technology arguably carries greater risks in the pharmaceutical industry than in other industries. This is because the use of AI technologies in pharma labs and manufacturing facilities won't just...

Validating computer systems (software, equipment, or IT Infrastructure) is necessary in pharmaceutical facilities to ensure compliance and protect patient safety. The challenge is that traditional computer system validation (CSV) methods are resource-intensive,...

On-site IT support involves experienced engineers operating within your facility rather than remotely. They can perform a variety of functions, from specialist short-term projects to longer-term strategic support. It is a type of support that is suitable in a range of...

“I founded Westbourne in 1994. At the time, I was working as a customer service engineer for a very successful and brilliant American multinational called Digital Equipment Corporation, affectionately known as DEC. It no longer exists after being bought by Compaq, and...

Digital transformation concepts and new technologies are changing the pharmaceutical industry, from individual processes in labs and on production lines to the way businesses operate. With technologies being at the center of these transformational changes, it is...

Audit trail data is essential for compliance, and it has operational benefits. Regulators, including the FDA and European regulators, publish guidance that outline the parameters for maintaining audit trail data. Systems like Empower 3 provide the required...

Digital transformation projects and initiatives deliver considerable benefits to companies in the pharmaceutical industry. Digital transformation modernizes operations, improves efficiency, reduces costs, and enhances patient safety and quality. Digital transformation...

In the context of the computerized systems used in GxP environments, audit trails are a chronological record that captures all actions and events related to data. As a result, audit trails are a key area of functionality in most laboratory applications, including...

In today's digitally connected world, a global service desk is more than just a support function. It’s the backbone of seamless operations, uninterrupted service, and exceptional user experiences. Choosing the right global service desk provider is a pivotal decision...

Very specific skills are required to successfully, safely, and profitably run a pharmaceutical manufacturing and laboratory operation. We are in an era of change, however. This means skills requirements are also changing, with multidisciplinary skills coming to the...

There are many technical issues and tasks that can be supported by remote teams. Others, however, require the physical expertise of on-site IT engineers. On-site IT engineers shouldn't be viewed simply as resources performing specific functions. When set up properly,...