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How to Measure the Real Impact of Your Global Service Desk Solution

How to Measure the Real Impact of Your Global Service Desk Solution

by Pat Minogue | Aug 13, 2024 | Blog

How to Measure the Real Impact of Your Global Service Desk Solution How do you measure the success of a global service desk solution? Is it through the successful implementation of a new technology to manage support tickets? Is success achieved by your solution...
Global Service Desk Solutions – Supporting Your Pharmaceutical Facility

Global Service Desk Solutions – Supporting Your Pharmaceutical Facility

by Westbourne Admin | Jun 27, 2024 | Blog

Global Service Desk Solutions – Supporting Your Pharmaceutical Facility Pharmaceutical companies of all sizes and in all locations need skilled, proactive, and scalable technical support that is always available and hands-on when it needs to be. One of the challenges...
Case Study: Implementing a Computer System Validation Policy for a Pharmaceutical Company

Case Study: Implementing a Computer System Validation Policy for a Pharmaceutical Company

by Westbourne Admin | Jun 17, 2024 | Blog, Case Study

Case Study: Implementing a Computer System Validation Policy for a Pharmaceutical Company Implementing a robust Computer System Validation (CSV) policy is crucial for ensuring compliance in pharmaceutical manufacturing and laboratory operations. Effective CSV policies...
The Global Service Desk and Managed Services Solution Lifecycle

The Global Service Desk and Managed Services Solution Lifecycle

by Pat Minogue | May 29, 2024 | Blog

The Global Service Desk and Managed Services Solution Lifecycle What is a global service desk? What are managed services and what can you expect from a managed services provider? Within those solution categories, are there any additional factors that pharmaceutical...
Putting the “Global” Into Global Service Desks for the Pharmaceutical Industry

Putting the “Global” Into Global Service Desks for the Pharmaceutical Industry

by Pat Minogue | May 23, 2024 | Blog

Putting the “Global” Into Global Service Desks for the Pharmaceutical Industry There are a number of factors to consider when choosing a global service desk solution. You need expert IT and technical support services but as a pharmaceutical business, it is also...
Q&A On Digital Transformation in the Pharma Lab – Where to Start and How to Navigate the Pitfalls

Q&A On Digital Transformation in the Pharma Lab – Where to Start and How to Navigate the Pitfalls

by Westbourne Admin | May 15, 2024 | Blog

Q&A On Digital Transformation in the Pharma Lab – Where to Start and How to Navigate the Pitfalls Later this month, Westbourne IT Head of Sales and Marketing, Dennis Blanck, will be speaking at the Pharma & MedTech Expo. Westbourne IT is a sponsor of this...
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Recent News

  • Risk-Based Approach to Reviewing Data and Audit Trails in Empower 3 September 16, 2025
  • Identifying and Mitigating the Risks and Challenges of Pharmaceutical Digital Transformation September 4, 2025
  • Continuous Oversight: a Key Principle for Implementing AI in Pharmaceutical Manufacturing and Quality Control August 15, 2025
  • Empower 3 Audit Trails and Logs Explained August 6, 2025
  • 17 Features You Need in a Global Service Desk July 23, 2025

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Westbourne offers technical and scientific support solutions with a particular emphasis on the pharmaceutical industry. Our solutions include digital transformation, pharmaceutical laboratory and manufacturing support, on-site ICT, validation, and global service desk. To discuss your requirements, complete the form and we'll get back to you.

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Munster Technological University
Bishopstown, Cork, T12 Y275

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144-160 Beaumont Street
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