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How to Measure the Real Impact of Your Global Service Desk Solution

How to Measure the Real Impact of Your Global Service Desk Solution

by Pat Minogue | Aug 13, 2024 | Blog

How to Measure the Real Impact of Your Global Service Desk Solution How do you measure the success of a global service desk solution? Is it through the successful implementation of a new technology to manage support tickets? Is success achieved by your solution...
Global Service Desk Solutions – Supporting Your Pharmaceutical Facility

Global Service Desk Solutions – Supporting Your Pharmaceutical Facility

by Pat Minogue | Jun 27, 2024 | Blog

Global Service Desk Solutions – Supporting Your Pharmaceutical Facility Pharmaceutical companies of all sizes and in all locations need skilled, proactive, and scalable technical support that is always available and hands-on when it needs to be. One of the challenges...
The Global Service Desk and Managed Services Solution Lifecycle

The Global Service Desk and Managed Services Solution Lifecycle

by Pat Minogue | May 29, 2024 | Blog

The Global Service Desk and Managed Services Solution Lifecycle What is a global service desk? What are managed services and what can you expect from a managed services provider? Within those solution categories, are there any additional factors that pharmaceutical...
Putting the “Global” Into Global Service Desks for the Pharmaceutical Industry

Putting the “Global” Into Global Service Desks for the Pharmaceutical Industry

by Pat Minogue | May 23, 2024 | Blog

Putting the “Global” Into Global Service Desks for the Pharmaceutical Industry There are a number of factors to consider when choosing a global service desk solution. You need expert IT and technical support services but as a pharmaceutical business, it is also...
Choosing a Global Service Desk Solution for Your Irish Pharmaceutical Facility

Choosing a Global Service Desk Solution for Your Irish Pharmaceutical Facility

by Pat Minogue | Apr 17, 2024 | Blog

Choosing a Global Service Desk Solution for Your Irish Pharmaceutical Facility Whether you are an Irish pharmaceutical company, a multinational corporation with lab and/or manufacturing facilities in Ireland, or a company with a sales office in Ireland, you will need...
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Recent News

  • Technology-Focused Scientific Career Progression Pathways in the Pharmaceutical Industry May 16, 2025
  • Maximising Pharmaceutical Digital Transformation ROI May 1, 2025
  • Understanding Process Validation in the Pharmaceutical Industry April 16, 2025
  • Digital Transformation Cybersecurity Considerations in the Pharmaceutical Industry April 3, 2025
  • Career Progression Pathways in the Pharmaceutical Industry for IT Engineers March 19, 2025

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Westbourne offers technical and scientific support solutions with a particular emphasis on the pharmaceutical industry. Our solutions include digital transformation, pharmaceutical laboratory and manufacturing support, on-site ICT, validation, and global service desk. To discuss your requirements, complete the form and we'll get back to you.

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Rubicon, The Rubicon Centre
Munster Technological University
Bishopstown, Cork, T12 Y275

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144-160 Beaumont Street
Westhaven, Auckland, 1010

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+353 21 431 4310

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