Blended IT, OT, and Scientific Expertise – a Unique Value Proposition

Laboratory operations in life sciences sector companies require support from specialist vendors at various times and for various reasons. You might need medium-to-long-term scalable and flexible support to augment your existing team, for example, or you might need support for a specific project.

How do you choose the right partner?

There are engineering companies that specialize in supporting operational technologies (OT) in enterprise-level manufacturing environments.

There are also IT specialists focused on the top levels of the manufacturing software stack – operations management systems at Level 3 and business and planning systems at Level 4.

Then there are companies that provide laboratory and quality services to optimize lab processes and augment in-house QA and QC teams.

A Challenge Exacerbated

Selecting a partner to support your operations is a challenge that is becoming exacerbated by progress, modernization, and innovation.

For example, the lines distinguishing job roles and functions are increasingly more blurred, with cross-over expertise becoming a growing requirement.

Another example is equipment and system integration, where the instrument on the lab bench is integrated with your LIMS platform, which is in turn integrated with the wider company’s ERP system. For everything to work, the digital thread of data must flow seamlessly across the various systems.

The result in many cases is that IT expertise and capabilities alone are not enough. Standalone OT expertise and experience are not sufficient either. The same goes for science and quality functions.

Blended IT, OT, and scientific expertise is the solution. This is our unique value proposition at Westbourne not only because we have IT, OT, and scientific professionals on our team, but also because we have experience working on projects and contracts where it has been necessary to deploy this blended range of skills to achieve maximum results for our clients.

Enabling Optimization and Modernization in Lab, QA, and QC Environments

Examples of the areas where we support laboratory, QA, and QC leaders include:

• Maintaining a sustained validated state across QA and QC systems
• Ensuring continuous inspection readiness and audit confidence
• Protecting data integrity and system security across instruments, informatics, and quality platforms
• Modernizing laboratory environments without introducing regulatory or cybersecurity risks
• Ensuring 24/7/265 availability of mission-critical laboratory systems
• Providing validation, IT, QA, and QC scientific roles as contingent workers or as part of a fully managed service
• Reducing operational and compliance risks while balancing cost, service quality, and resilience

Core IT, OT, and Scientific Capabilities

QA and QC Operations Managed Services

Delivering sustained availability, compliance, and performance.

Validation, Quality, and Data Integrity Services

Sustaining inspection readiness while protecting data integrity across laboratory systems and processes.

Laboratory Systems, Digital Platforms, and Secure Modernization

Designing, implementing, validating, and securing the controlled modernization of regulated laboratory informatics and digitally connected lab environments.

Governance and Continuous Service Assurance

Structured governance and performance assurance designed for regulated QC and QA environments.

Technology Partners

We also partner with leading laboratory and quality platforms to provide comprehensive integration, implementation, and support services. This includes Waters Empower (CDS), ValGenesis (VLMS), and SCilife (eQMS).

Supporting Your Laboratory

With offices in Ireland, the USA, and New Zealand, Westbourne is a trusted partner in the life sciences sector for laboratory technologies, quality operations, and blended IT, OT, and scientific talent.

To explore how we can support your team, contact us to arrange a consultation.

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