Insights

How do you measure the success of a global service desk solution? Is it through the successful implementation of a new technology to manage support tickets? Is success achieved by your solution provider fulfilling its SLA (service level agreement) obligations? Can you...

Pharmaceutical companies of all sizes and in all locations need skilled, proactive, and scalable technical support that is always available and hands-on when it needs to be. One of the challenges is how to achieve that level of support when you have laboratory and/or...

What is a global service desk? What are managed services and what can you expect from a managed services provider? Within those solution categories, are there any additional factors that pharmaceutical companies should pay attention to? These are common questions...

There are a number of factors to consider when choosing a global service desk solution. You need expert IT and technical support services but as a pharmaceutical business, it is also important for your solution provider to have direct industry expertise. There is also...

Whether you are an Irish pharmaceutical company, a multinational corporation with lab and/or manufacturing facilities in Ireland, or a company with a sales office in Ireland, you will need IT and technical support. There are multiple considerations when deciding on...

Digital transformation is on the agenda for all pharmaceutical companies as the option of standing still simply isn't viable. Staying competitive, ensuring ongoing compliance, increasing profitability, and delivering on customer/patient expectations all require...

Digitalisation, Industry 5.0, smart manufacturing, and Quality 5.0 are buzzwords that will continue to have significant meaning in 2024 as pharmaceutical businesses strive for growth and drive innovation. Laboratories play a significant role in the success of any...

Businesses are becoming increasingly data-driven, and the pharmaceutical industry is no different. Data is driving change in all areas of business, from manufacturing and quality control to marketing and R&D. Industry 5.0 technologies, strategies, and best...

No industry stands still, including the pharmaceutical industry. Therefore, it’s important that companies in the pharmaceutical industry don’t stand still either as standing still effectively means you are going backwards. You need to stay up to date with the trends...

Laboratory employees must be well-qualified and skilled to work in modern pharmaceutical facilities. Even with this expertise, there is a continuous need for all employees to enhance existing skills, develop new skills, and improve the way tasks are accomplished. This...

Setting up and configuring new devices for remote employees is a challenge, but it is a headache that can be resolved by combining two powerful solutions – Windows Autopilot and device-as-a-service. In fact, by harnessing the potential of Windows Autopilot and...

The transition from Computer System Validation (CSV) to Computer Software Assurance (CSA) represents a shift in approach to validating software and other computer systems used as part of production or quality systems in the pharmaceutical industry. CSA focuses on...

The UK leaving the European Union changed the way many businesses operate. Most headlines focus on the big issues, from the position of Northern Ireland to whether the UK is part of Horizon Europe, the EU's multi-billion-euro programme to fund scientific research....