Insights

The latest thinking, advice, and expertise from the Westbourne team

How to Measure the Real Impact of Your Global Service Desk Solution

How do you measure the success of a global service desk solution? Is it through the successful implementation of a new technology to manage support tickets? Is success achieved by your solution provider fulfilling its SLA (service level agreement) obligations? Can you...

Global Service Desk Solutions – Supporting Your Pharmaceutical Facility

Pharmaceutical companies of all sizes and in all locations need skilled, proactive, and scalable technical support that is always available and hands-on when it needs to be. One of the challenges is how to achieve that level of support when you have laboratory and/or...

Case Study: Implementing a Computer System Validation Policy for a Pharmaceutical Company

Implementing a robust Computer System Validation (CSV) policy is crucial for ensuring compliance in pharmaceutical manufacturing and laboratory operations. Effective CSV policies also enhance operational efficiency, quality, and productivity. Regulators like the FDA...
A Realistic Roadmap for Digital Transformation in Labs

A Realistic Roadmap for Digital Transformation in Labs

Buzzwords like the Lab of the Future and Lab 5.0 are becoming increasingly common. They each come back to a concept that is important for all industries and sectors – digital transformation. That leaves a question that we will explore in this article: what is a...

2024 Pharmaceutical Laboratory IT and Technology Trends

2024 Pharmaceutical Laboratory IT and Technology Trends

Digitalisation, Industry 5.0, smart manufacturing, and Quality 5.0 are buzzwords that will continue to have significant meaning in 2024 as pharmaceutical businesses strive for growth and drive innovation. Laboratories play a significant role in the success of any...

Solving the MFA Challenge in Pharma Labs

Solving the MFA Challenge in Pharma Labs

Using multifactor authentication, or MFA, is recommended for almost all businesses in just about any industry. Its implementation involves a slight trade-off, where a small bit of convenience is sacrificed for substantially enhanced security. In the pharmaceutical...

Microsoft 365 – Why It’s Better

Microsoft 365 – Why It’s Better

Microsoft 365 is Microsoft’s productivity platform. It was formerly known as Microsoft Office 365 and features some of the most commonly used business apps, including Word, Excel, PowerPoint, Outlook, and Teams. Why is Microsoft 365 better than the alternatives and

Ransomware – The Facts

Ransomware – The Facts

All businesses and organisations are at risk from ransomware. For many of those companies, the risks are substantial and potentially existential, but they are largely contained within the business and its customers. For companies in other sectors, the risks that ransomware poses are much more significant.

A Realistic Roadmap for Digital Transformation in Labs

Buzzwords like the Lab of the Future and Lab 4.0 are becoming increasingly common, but each comes back to a concept that is important for all industries and sectors – digital transformation. That leaves a question that we will explore in this article: what is a...

12 Reasons Why Your Lab Needs Managed IT Services

When it comes to IT, labs have requirements that are unique. In most labs, there are also legacy issues to consider. As a result, the information you often find outlining the benefits of managed IT services is not nuanced or specific enough to be relevant to...