Shift Left Left

Shift Left Left

News and Views Shift-Left-Left What is shift Left left Shift left Left is a strategy employed by service delivery managers with the aim of pushing as many incidents as possible to be solved by First Call Resolution or better still by the end user themselves. This is...
Artificial Intelligence

Artificial Intelligence

News and Views Artificial Intelligence Artificial Intelligence – What is it and practical uses for today’s business. Inc Magazine called 2017 the year of artificial intelligence. Our management team are just back from the SDI Conference in the UK, March 2017.  The 3...
Virtualisation in a nutshell

Virtualisation in a nutshell

News and Views Virtualisation in a nutshell Why Use Server Virtualization? There are many reasons companies and organisations are investing in server virtualisation. Some of the reasons are financially motivated, while others address technical concerns. This article...