Insights

Audit trail data is essential for compliance, and it has operational benefits. Regulators, including the FDA and European regulators, publish guidance that outline the parameters for maintaining audit trail data. Systems like Empower 3 provide the required...

Digital transformation projects and initiatives deliver considerable benefits to companies in the pharmaceutical industry. Digital transformation modernizes operations, improves efficiency, reduces costs, and enhances patient safety and quality. Digital transformation...

In the context of the computerized systems used in GxP environments, audit trails are a chronological record that captures all actions and events related to data. As a result, audit trails are a key area of functionality in most laboratory applications, including...

In today's digitally connected world, a global service desk is more than just a support function. It’s the backbone of seamless operations, uninterrupted service, and exceptional user experiences. Choosing the right global service desk provider is a pivotal decision...

Very specific skills are required to successfully, safely, and profitably run a pharmaceutical manufacturing and laboratory operation. We are in an era of change, however. This means skills requirements are also changing, with multidisciplinary skills coming to the...

There are many technical issues and tasks that can be supported by remote teams. Others, however, require the physical expertise of on-site IT engineers. On-site IT engineers shouldn't be viewed simply as resources performing specific functions. When set up properly,...

The pharmaceutical industry is changing with the introduction of advanced methodologies and the greater use of new technologies. These changes are taking place in all parts of the pharmaceutical industry, including in laboratories and on the factory floor. As a...

Digital transformation is changing the way pharmaceutical companies run their businesses, manufacture products, and develop new therapies and treatments. These changes are positive, but it is essential that modernization initiatives are justified by maximizing ROI....

Companies in the pharmaceutical industry cannot stand still, so modernizing through digital transformation is essential. It is also a fact that companies in the pharmaceutical industry are high-value targets for malicious actors and cybercriminals. This cybersecurity...

Pharmaceutical laboratory and manufacturing operations are changing. The implementation of business process automation solutions and digital transformation initiatives are contributing significantly to these changes. Changing regulatory requirements, market demands,...

Digital transformation in the pharmaceutical industry involves digitalizing processes in your laboratory and manufacturing operations. It is about more than digitizing elements of a process to enable work on a screen rather than on paper. That is part of it, but...

How do you measure the success of a global service desk solution? Is it through the successful implementation of a new technology to manage support tickets? Is success achieved by your solution provider fulfilling its SLA (service level agreement) obligations? Can you...