Insights
The latest thinking, advice, and expertise from the Westbourne team
IT Support On-Site – How to Choose the Right Solution for Your Business
Most businesses require some level of IT support, from full support to augmenting in-house technical teams. While there are different types and levels of IT support, most fall into two main categories: remote and on-site. In this blog, we are focusing on IT support...
The Convergence of Science and Technology Expertise in the Pharmaceutical Industry
Pharmaceutical laboratory and manufacturing operations are changing. The implementation of business process automation solutions and digital transformation initiatives are contributing significantly to these changes. Changing regulatory requirements, market demands,...
Digital Transformation in the Pharmaceutical Industry
Digital transformation in the pharmaceutical industry involves digitalising processes in your laboratory and manufacturing operations. It is about more than digitising elements of a process to enable work on a screen rather than on paper. That is part of it, but...
Case Study: Empower CDS Validation and Wider Validation Improvements
Introduction Pharmaceutical laboratory operations are becoming increasingly reliant on technology as new platforms are implemented, systems are integrated, and processes are automated. This digitalisation drive is delivering a range of benefits, from quality and...
A Year of Progress and Development at Westbourne
The world is changing fast, with new technologies and ways of working transforming all aspects of business. These changes apply as much in the pharmaceutical industry as any other, with the drivers of change ranging from maintaining competitiveness to ensuring ongoing...
How to Measure the Real Impact of Your Global Service Desk Solution
How do you measure the success of a global service desk solution? Is it through the successful implementation of a new technology to manage support tickets? Is success achieved by your solution provider fulfilling its SLA (service level agreement) obligations? Can you...
Global Service Desk Solutions – Supporting Your Pharmaceutical Facility
Pharmaceutical companies of all sizes and in all locations need skilled, proactive, and scalable technical support that is always available and hands-on when it needs to be. One of the challenges is how to achieve that level of support when you have laboratory and/or...
Case Study: Implementing a Computer System Validation Policy for a Pharmaceutical Company
Implementing a robust Computer System Validation (CSV) policy is crucial for ensuring compliance in pharmaceutical manufacturing and laboratory operations. Effective CSV policies also enhance operational efficiency, quality, and productivity. Regulators like the FDA...
The Global Service Desk and Managed Services Solution Lifecycle
What is a global service desk? What are managed services and what can you expect from a managed services provider? Within those solution categories, are there any additional factors that pharmaceutical companies should pay attention to? These are common questions...
Putting the “Global” Into Global Service Desks for the Pharmaceutical Industry
There are a number of factors to consider when choosing a global service desk solution. You need expert IT and technical support services but as a pharmaceutical business, it is also important for your solution provider to have direct industry expertise. There is also...
Q&A On Digital Transformation in the Pharma Lab – Where to Start and How to Navigate the Pitfalls
Later this month, Westbourne IT Head of Sales and Marketing, Dennis Blanck, will be speaking at the Pharma & MedTech Expo. Westbourne IT is a sponsor of this important event which takes place at RDS Simmonscourt in Dublin on 28 and 29 May. The topic of Dennis’s...
Choosing a Global Service Desk Solution for Your Irish Pharmaceutical Facility
Whether you are an Irish pharmaceutical company, a multinational corporation with lab and/or manufacturing facilities in Ireland, or a company with a sales office in Ireland, you will need IT and technical support. There are multiple considerations when deciding on...
Case Study: Organically Bridging the IT/OT Gap for a Pharmaceutical Industry Customer
Bridging the IT (information technology) and OT (operational technology) gap is essential when modernising pharmaceutical manufacturing and laboratory operations. It is also crucially important for the success of your digital transformation strategy. (To find out more...
A Realistic Roadmap for Digital Transformation in Labs
Buzzwords like the Lab of the Future and Lab 5.0 are becoming increasingly common. They each come back to a concept that is important for all industries and sectors – digital transformation. That leaves a question that we will explore in this article: what is a...
There’s an IT/OT Gap in Your Pharmaceutical Laboratory. Here’s How to Bridge It
Digital transformation is on the agenda for all pharmaceutical companies as the option of standing still simply isn't viable. Staying competitive, ensuring ongoing compliance, increasing profitability, and delivering on customer/patient expectations all require...
2024 Pharmaceutical Laboratory IT and Technology Trends
Digitalisation, Industry 5.0, smart manufacturing, and Quality 5.0 are buzzwords that will continue to have significant meaning in 2024 as pharmaceutical businesses strive for growth and drive innovation. Laboratories play a significant role in the success of any...
Unlocking the Value of Data in Your Laboratory with Real-Time Visualisation and Analytics
Laboratories contribute significantly to the vast quantities of data produced by pharmaceutical manufacturing operations. The challenge is not about creating, storing, or even accessing data. In fact, creating, storing, and accessing data are standard tasks for lab...
Overcoming Data Management Challenges in Pharmaceutical Laboratories
Businesses are becoming increasingly data-driven, and the pharmaceutical industry is no different. Data is driving change in all areas of business, from manufacturing and quality control to marketing and R&D. Industry 5.0 technologies, strategies, and best...
6 Regulatory Trends in the Pharmaceutical Industry to Be Aware of in 2024
No industry stands still, including the pharmaceutical industry. Therefore, it’s important that companies in the pharmaceutical industry don’t stand still either as standing still effectively means you are going backwards. You need to stay up to date with the trends...
The Importance of Training to Maximise Your Waters Empower Software Investment
Every investment in technology should deliver a return, and your investment in Waters Empower CDS is no different. The question is how do you maximise ROI? You need to have the right licence arrangements in place, and the software needs to be properly installed and...
10 Benefits of Tailored Waters Empower Training for Pharmaceutical Companies
Laboratory employees must be well-qualified and skilled to work in modern pharmaceutical facilities. Even with this expertise, there is a continuous need for all employees to enhance existing skills, develop new skills, and improve the way tasks are accomplished. This...
Combining Windows Autopilot and Device-as-a-Service to Deploy Remote Devices
Setting up and configuring new devices for remote employees is a challenge, but it is a headache that can be resolved by combining two powerful solutions – Windows Autopilot and device-as-a-service. In fact, by harnessing the potential of Windows Autopilot and...
An Overview of Waters Empower Training for Pharmaceutical Companies
There is a range of options available to pharmaceutical companies when it comes to training on Waters Empower software applications, particularly the Empower Chromatography Data System (CDS) platform. Training on Empower CDS can be delivered in multiple formats with...
Pharmaceutical Digital Transformation
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Pharma Lab and Manufacturing
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On-Site ICT
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Validation
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Global Service Desk
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