Insights

How do you measure the success of a global service desk solution? Is it through the successful implementation of a new technology to manage support tickets? Is success achieved by your solution provider fulfilling its SLA (service level agreement) obligations? Can you...

What is a global service desk? What are managed services and what can you expect from a managed services provider? Within those solution categories, are there any additional factors that pharmaceutical companies should pay attention to? These are common questions...

Later this month, Westbourne IT Head of Sales and Marketing, Dennis Blanck, will be speaking at the Pharma & MedTech Expo. Westbourne IT is a sponsor of this important event which takes place at RDS Simmonscourt in Dublin on 28 and 29 May. The topic of Dennis’s...

Whether you are an Irish pharmaceutical company, a multinational corporation with lab and/or manufacturing facilities in Ireland, or a company with a sales office in Ireland, you will need IT and technical support. There are multiple considerations when deciding on...

Buzzwords like the Lab of the Future and Lab 5.0 are becoming increasingly common. They each come back to a concept that is important for all industries and sectors – digital transformation. That leaves a question that we will explore in this article: what is a...

Digital transformation is on the agenda for all pharmaceutical companies as the option of standing still simply isn't viable. Staying competitive, ensuring ongoing compliance, increasing profitability, and delivering on customer/patient expectations all require...

Laboratories contribute significantly to the vast quantities of data produced by pharmaceutical manufacturing operations. The challenge is not about creating, storing, or even accessing data. In fact, creating, storing, and accessing data are standard tasks for lab...

Businesses are becoming increasingly data-driven, and the pharmaceutical industry is no different. Data is driving change in all areas of business, from manufacturing and quality control to marketing and R&D. Industry 5.0 technologies, strategies, and best...

Every investment in technology should deliver a return, and your investment in Waters Empower CDS is no different. The question is how do you maximise ROI? You need to have the right licence arrangements in place, and the software needs to be properly installed and...

Laboratory employees must be well-qualified and skilled to work in modern pharmaceutical facilities. Even with this expertise, there is a continuous need for all employees to enhance existing skills, develop new skills, and improve the way tasks are accomplished. This...

There is a range of options available to pharmaceutical companies when it comes to training on Waters Empower software applications, particularly the Empower Chromatography Data System (CDS) platform. Training on Empower CDS can be delivered in multiple formats with...

The transition from Computer System Validation (CSV) to Computer Software Assurance (CSA) represents a shift in approach to validating software and other computer systems used as part of production or quality systems in the pharmaceutical industry. CSA focuses on...