Blog

How do you measure the success of a global service desk solution? Is it through the successful implementation of a new technology to manage support tickets? Is success achieved by your solution provider fulfilling its SLA (service level agreement) obligations? Can you...

Pharmaceutical companies of all sizes and in all locations need skilled, proactive, and scalable technical support that is always available and hands-on when it needs to be. One of the challenges is how to achieve that level of support when you have laboratory and/or...

Implementing a robust Computer System Validation (CSV) policy is crucial for ensuring compliance in pharmaceutical manufacturing and laboratory operations. Effective CSV policies also enhance operational efficiency, quality, and productivity. Regulators like the FDA...

What is a global service desk? What are managed services and what can you expect from a managed services provider? Within those solution categories, are there any additional factors that pharmaceutical companies should pay attention to? These are common questions...

There are a number of factors to consider when choosing a global service desk solution. You need expert IT and technical support services but as a pharmaceutical business, it is also important for your solution provider to have direct industry expertise. There is also...

Later this month, Westbourne IT Head of Sales and Marketing, Dennis Blanck, will be speaking at the Pharma & MedTech Expo. Westbourne IT is a sponsor of this important event which takes place at RDS Simmonscourt in Dublin on 28 and 29 May. The topic of Dennis's...

Whether you are an Irish pharmaceutical company, a multinational corporation with lab and/or manufacturing facilities in Ireland, or a company with a sales office in Ireland, you will need IT and technical support. There are multiple considerations when deciding on...

Bridging the IT (information technology) and OT (operational technology) gap is essential when modernising pharmaceutical manufacturing and laboratory operations. It is also crucially important for the success of your digital transformation strategy. (To find out more...

Buzzwords like the Lab of the Future and Lab 5.0 are becoming increasingly common. They each come back to a concept that is important for all industries and sectors – digital transformation. That leaves a question that we will explore in this article: what is a...