Insights
The latest thinking, advice, and expertise from the Westbourne team
Global Service Desk Solutions – Supporting Your Pharmaceutical Facility
Pharmaceutical companies of all sizes and in all locations need skilled, proactive, and scalable technical support that is always available and hands-on when it needs to be. One of the challenges is how to achieve that level of support when you have laboratory and/or...
Case Study: Implementing a Computer System Validation Policy for a Pharmaceutical Company
Implementing a robust Computer System Validation (CSV) policy is crucial for ensuring compliance in pharmaceutical manufacturing and laboratory operations. Effective CSV policies also enhance operational efficiency, quality, and productivity. Regulators like the FDA...
The Global Service Desk and Managed Services Solution Lifecycle
What is a global service desk? What are managed services and what can you expect from a managed services provider? Within those solution categories, are there any additional factors that pharmaceutical companies should pay attention to? These are common questions...
Putting the “Global” Into Global Service Desks for the Pharmaceutical Industry
There are a number of factors to consider when choosing a global service desk solution. You need expert IT and technical support services but as a pharmaceutical business, it is also important for your solution provider to have direct industry expertise. There is also...
Q&A On Digital Transformation in the Pharma Lab – Where to Start and How to Navigate the Pitfalls
Later this month, Westbourne IT Head of Sales and Marketing, Dennis Blanck, will be speaking at the Pharma & MedTech Expo. Westbourne IT is a sponsor of this important event which takes place at RDS Simmonscourt in Dublin on 28 and 29 May. The topic of Dennis’s...
Choosing a Global Service Desk Solution for Your Irish Pharmaceutical Facility
Whether you are an Irish pharmaceutical company, a multinational corporation with lab and/or manufacturing facilities in Ireland, or a company with a sales office in Ireland, you will need IT and technical support. There are multiple considerations when deciding on...
Case Study: Organically Bridging the IT/OT Gap for a Pharmaceutical Industry Customer
Bridging the IT (information technology) and OT (operational technology) gap is essential when modernising pharmaceutical manufacturing and laboratory operations. It is also crucially important for the success of your digital transformation strategy. (To find out more...
A Realistic Roadmap for Digital Transformation in Labs
Buzzwords like the Lab of the Future and Lab 5.0 are becoming increasingly common. They each come back to a concept that is important for all industries and sectors – digital transformation. That leaves a question that we will explore in this article: what is a...
There’s an IT/OT Gap in Your Pharmaceutical Laboratory. Here’s How to Bridge It
Digital transformation is on the agenda for all pharmaceutical companies as the option of standing still simply isn't viable. Staying competitive, ensuring ongoing compliance, increasing profitability, and delivering on customer/patient expectations all require...
2024 Pharmaceutical Laboratory IT and Technology Trends
Digitalisation, Industry 5.0, smart manufacturing, and Quality 5.0 are buzzwords that will continue to have significant meaning in 2024 as pharmaceutical businesses strive for growth and drive innovation. Laboratories play a significant role in the success of any...
Unlocking the Value of Data in Your Laboratory with Real-Time Visualisation and Analytics
Laboratories contribute significantly to the vast quantities of data produced by pharmaceutical manufacturing operations. The challenge is not about creating, storing, or even accessing data. In fact, creating, storing, and accessing data are standard tasks for lab...
Overcoming Data Management Challenges in Pharmaceutical Laboratories
Businesses are becoming increasingly data-driven, and the pharmaceutical industry is no different. Data is driving change in all areas of business, from manufacturing and quality control to marketing and R&D. Industry 5.0 technologies, strategies, and best...
6 Regulatory Trends in the Pharmaceutical Industry to Be Aware of in 2024
No industry stands still, including the pharmaceutical industry. Therefore, it’s important that companies in the pharmaceutical industry don’t stand still either as standing still effectively means you are going backwards. You need to stay up to date with the trends...
The Importance of Training to Maximise Your Waters Empower Software Investment
Every investment in technology should deliver a return, and your investment in Waters Empower CDS is no different. The question is how do you maximise ROI? You need to have the right licence arrangements in place, and the software needs to be properly installed and...
10 Benefits of Tailored Waters Empower Training for Pharmaceutical Companies
Laboratory employees must be well-qualified and skilled to work in modern pharmaceutical facilities. Even with this expertise, there is a continuous need for all employees to enhance existing skills, develop new skills, and improve the way tasks are accomplished. This...
Combining Windows Autopilot and Device-as-a-Service to Deploy Remote Devices
Setting up and configuring new devices for remote employees is a challenge, but it is a headache that can be resolved by combining two powerful solutions – Windows Autopilot and device-as-a-service. In fact, by harnessing the potential of Windows Autopilot and...
An Overview of Waters Empower Training for Pharmaceutical Companies
There is a range of options available to pharmaceutical companies when it comes to training on Waters Empower software applications, particularly the Empower Chromatography Data System (CDS) platform. Training on Empower CDS can be delivered in multiple formats with...
Transitioning from CSV to CSA in the Pharmaceutical Industry
The transition from Computer System Validation (CSV) to Computer Software Assurance (CSA) represents a shift in approach to validating software and other computer systems used as part of production or quality systems in the pharmaceutical industry. CSA focuses on...
IT Procurement and Support for UK Companies with EU Staff and Operations
The UK leaving the European Union changed the way many businesses operate. Most headlines focus on the big issues, from the position of Northern Ireland to whether the UK is part of Horizon Europe, the EU's multi-billion-euro programme to fund scientific research....
Overview of the Documentation Required to Validate Computer Systems in the Pharmaceutical Industry
The validation of computer systems in the pharmaceutical industry is crucial to ensure product consistency, reliability, and quality, with the ultimate aim of ensuring patient safety. Creating and maintaining documentation is an essential part of the validation...
10 Reasons Why Your Pharma Business Should Use Managed IT Services
Technology is becoming increasingly important in the pharmaceutical sector as data, tasks, workflows, and processes are digitised and, often, automated or semi-automated. As a result, the technology that your pharma business relies on today and in the future must be...
Ransomware – The Facts
All businesses and organisations are at risk from ransomware. For many of those companies, the risks are substantial and potentially existential, but they are largely contained within the business and its customers. For companies in other sectors, the risks that...
Ensuring GMP Compliance with Lab IT Infrastructure and Systems
Continuous improvement is an essential priority for pharmaceutical manufacturers. This push for continuous improvement is one of the reasons companies invest in their IT, including lab IT infrastructure and systems. As a result, more and more processes and workflows...
Pharmaceutical Digital Transformation
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Pharma Lab and Manufacturing
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On-Site ICT
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Validation
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Global Service Desk
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