Insights

On-site IT support involves experienced engineers operating within your facility rather than remotely. They can perform a variety of functions, from specialist short-term projects to longer-term strategic support. It is a type of support that is suitable in a range of...

In the first ever Westbourne podcast, we do a Q&A with Westbourne Founder and CEO, John O’Sullivan. The topics covered include working with pharmaceutical industry clients and the company's decision to transition to an expert provider of Lab IT support.Latest...

Digital transformation concepts and new technologies are changing the pharmaceutical industry, from individual processes in labs and on production lines to the way businesses operate. With technologies being at the center of these transformational changes, it is...

We are delighted to announce that we are now a ValGenesis partner. ValGenesis is the developer of a suite of digital validation and process lifecycle management tools used by pharmaceutical companies across the globe. John O'Sullivan, Westbourne Founder and CEO,...

Digital transformation projects and initiatives deliver considerable benefits to companies in the pharmaceutical industry. Digital transformation modernizes operations, improves efficiency, reduces costs, and enhances patient safety and quality. Digital transformation...

Artificial Intelligence (AI) is one of the hottest topics in business right now as executives try to take advantage of the potential benefits. In many respects, the pharmaceutical industry is no different, with the potential of AI in R&D looking particularly...

In today's digitally connected world, a global service desk is more than just a support function. It’s the backbone of seamless operations, uninterrupted service, and exceptional user experiences. Choosing the right global service desk provider is a pivotal decision...

Computer System Validation, or CSV, is a modern, risk-based methodology that confirms software used in pharmaceutical operations functions as intended. The risk-based approach is based on critical thinking. CSV has applied to the pharmaceutical industry for many...

There are many technical issues and tasks that can be supported by remote teams. Others, however, require the physical expertise of on-site IT engineers. On-site IT engineers shouldn't be viewed simply as resources performing specific functions. When set up properly,...

Windows 10, the commonly used operating system in pharmaceutical laboratories, is reaching its end-of-life (EOL). The EOL deadline, imposed by Microsoft, has significant operational implications for companies in all sectors and industries. In the pharmaceutical...

Digital transformation is changing the way pharmaceutical companies run their businesses, manufacture products, and develop new therapies and treatments. These changes are positive, but it is essential that modernization initiatives are justified by maximizing ROI....

Process validation is all about two essential requirements for manufacturing in the pharmaceutical industry: consistency and reliability. Deviations in the consistency or reliability of manufacturing processes result in sub-standard pharmaceutical products that can...

Most businesses require some level of IT support, from full support to augmenting in-house technical teams. While there are different types and levels of IT support, most fall into two main categories: remote and on-site. In this blog, we are focusing on IT support...