About Us

Enterprise Service Desk and Lab IT Services Experts

OUR VISION

Our Vision

Our Vision is to provide best in class support solutions to our clients ensuring that critical technologies always work.

“We out perform our competitors because of our unique approach and understanding of how to deliver Customer Service. We strive to out perform our competitors by 30% or greater. Come and see our approach and experience the magic.”
John O’Sullivan, CEO, Westbourne IT.

OUR JOURNEY

Our Journey

Since 1994, we have remained true to our passion for technical excellence leavened with superior customer service.

1994

Founded by John O’Sullivan in Cork, Ireland.
Begin with 2 staff and 8 customers.

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1998

Win extensive contracts from Pharma sector,
move to new office

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2011

Win first global BPO contract and team
grows to 45.

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2013

Open our Auckland office, hiring 10 new staff,
whilw Cork expands to 70.

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2014

Irish Taoiseach (Prime Minister) Enda Kenny
opens our second Cork facility. Now 115 people.

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2016

Win another global BPO contract and a global
Laboratory support contract. Team to 125.

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2017

Add to senior management team to prepare
for significant future expansion.

Five Spheres. One Mission.

Ensure critical enterprise technologies are always available.  Our highly skilled, multilingual teams of engineers in Ireland, US, UK and New Zealand deliver a collaborative global service model that drives productivity with excellent customer satisfaction ratings.

24/7 Follow Sun Support

200+ Engineers/ Scientists

90%+ Customer Satisfaction

Vendor Agnostic Computer Support

Near shore pricing for White Glove Service

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